Terms of service

Last updated October 14, 2026

These terms cover your use of Fox Instant Response, a service of Fox Marketing Systems, a business owned by Samuel Fox in Waddell, Arizona (“we” or “us”). By signing up or using the service, your company (“you”) agrees to them.

The service

Fox Instant Response receives leads from your website form or other sources you connect, sends each lead a personal reply and follow-up messages in your words, and gives your team a dashboard and alerts. We set the service up for you and provide email support during business hours.

Accounts

• Each person on your team gets their own login. Keep passwords private and tell us if you think one has been misused.
• Your administrators decide who has access and are responsible for what your team does in the service.

Fees and billing

• The service has a one-time setup fee and a monthly fee based on the number of sales reps who take leads, plus any add-ons you choose.
• Monthly fees are billed in advance and charged automatically to the card or bank account on file.
• If you add or remove reps or add-ons, your next bill changes to match. Changes in the middle of a month may be prorated.
• If a payment fails and isn’t fixed within 14 days, we may pause the service until it is.
• We’ll give you at least 30 days’ notice by email before changing your price.
• Prices don’t include sales tax, which we add where the law requires it.

Cancellations and refunds are covered in our refunds and cancellation policy.

Your responsibilities

• Only send us leads who contacted your business or otherwise agreed to hear from you. Don’t use the service for cold lists or purchased contacts.
• You’re responsible for the content of your messages and for following the laws that apply to them, including the CAN-SPAM Act for email and the Telephone Consumer Protection Act (TCPA) and carrier rules for text messages.
• Every email includes your mailing address and an unsubscribe link, and texts include opt-out instructions. Don’t remove or work around them.
• Don’t use the service to send anything illegal, deceptive or harmful, or try to break or overload it.

Your data

Your leads, messages and account information belong to you. We use them only to run the service for you, as described in our privacy policy. We don’t sell them or use them to contact your leads for anyone else.

Availability

We work hard to keep the service running and replies fast, and our dashboard shows the reply time for every lead. Like any online service, it can occasionally be interrupted by maintenance, outages at the providers we rely on, or problems with your form or email settings. If something on our side causes a problem, we’ll fix it as quickly as we can and let you know.

Limits on liability

The service is provided “as is.” We don’t promise any particular sales result. To the extent the law allows, we aren’t liable for lost profits or indirect damages, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

Ending the service

• You can cancel anytime, as described in our refunds and cancellation policy.
• We may suspend or end your account if you seriously break these terms, for example by sending spam, after telling you why when we can.

Changes and governing law

We may update these terms. If a change matters, we’ll email your administrators at least 30 days before it takes effect. These terms are governed by the laws of the State of Arizona.

Contact

Questions about these terms: samuel@foxmarketingsystems.com, (442) 273-7952, or 17801 W. Mission Ln, Waddell, AZ 85355.